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1. How do I install your pieces?

We have also designed each piece to be easily installed by an electrician. We provide the canopy, cross-bar, light bulbs, and a 36" or 72" stem which can be cut down on site. We also offer installation services with our in-house electrician upon request.


The armature ships fully assembled with the joint angles set. The globes are packaged separately and screw on. THE ARMS ARE NOT ADJUSTABLE AND CANNOT BE MOVED. Please don't try to adjust the arms! It's dangerous to the internal wiring, and also we fine-tune the balance and geometry of the fixtures in our studio before shipping so that they look perfectly balanced when installed. 


2. Where are your lights made?

We strongly believe in supporting local artisans and American manufacturing, so our lights are made by hand in the USA. You can learn more about our process and manufacturing collaborators here

3. Do you offer a trade discount?

We offer a 15% discount to the trade. For orders over $40,000, this increases to 20%, and over $100,000 it increases to 25%. Please contact us if you have any questions about eligibility. 

4. Can I adjust the armature of my Branching fixture?

While it may appear that the armature on your fixture is adjustable, the hardware is not intended to be manipulated once the fixture is built. Not only will it throw off the balance of the piece, but it can cause serious electrical risk by pinching the cords within. The shape of the fixture is intended to be as shown in the drawing. Adjusting the hardware voids the warranty on your fixture.

5. How do I clean my light fixture?

Tips

To avoid damaging the finish, clean the fixture only when it is cool to the touch. Use something soft, like a feather duster or microfiber cloth, for the armature. For safety’s sake and to protect the stability of its installation, do not spin the fixture when cleaning. The branching armatures cannot be adjusted, but the shades can be removed. If you do remove them for cleaning, mark their placement so that you can reinstall them in their intended positions.


Shades

We make each shade (including glass globes, porcelain discs, and hammered shades) by hand, an intentional process that renders your fixture unique thanks to subtle variations in size, shape, and color. If you need to replace a shade or glass, we will make our best efforts to match your originals.


Glass

Use an additive-free liquid glass cleaner. We suggest spraying the cleaner directly onto a cloth to avoid damaging and oxidizing the fixture’s metal finish. Please be gentle and make sure not to put weight on the fixture.


Porcelain

A damp cloth is all you need.


Brass or Bronze

Use a microfiber cloth for brass or bronze shades. Do not use glass cleaner or abrasives of any kind on any metal surface. We recommend that tarnished metals be professionally cleaned.


Polished Metal

Clean polished metal or polished stainless with a damp cloth. Avoid commercial or heavy-duty polishes or waxes, as they can scratch or damage the finish.


Rope

Do not use water or liquids on rope. Simply vacuum gently to remove dust. 

6. How do I order a custom piece?

Lindsey Adelman Studio is founded on collaboration and an openness to new ideas. If a client needs a modest alteration in order to make a fixture perfect for their space, we’re happy to accommodate the request—whether it’s creating a metal finish to match an element in a room or adding a custom finish to hardware. Our team is expert at accurately estimating lead time and upcharges, and can guarantee a successful install.  


For those curious to embark on a creative collaboration with us, we’re set up to explore far beyond the products in our collections. We can go as wild as you want, reconfiguring elements from our studio's design canon into new and distinctive forms and palettes. As you might expect, these sorts of custom projects are time-consuming, involve a lot of communication, and are accompanied by a different pricing structure and lead time. They also call for us to be agile in our design and problem-solving process. Exploring an unknown naturally means constantly pivoting and brainstorming as we evolve toward a finished product that you have helped inspire.


Email our sales team to discuss a specific project, info@lindseyadelman.com. Or call us at +1 212 473 2501


7. Where can I see your lights?

We welcome you to visit our private showroom in New York City. You can book an appointment through our website here.


Our work is also represented by a select group of stockists around the world. You can see their addresses and more information on our contact page.


We also have many fixtures installed in public spaces across the globe. You can see these locations on this map.

8. How do I place an order?

To place an order, email us at info@lindseyadelman.com with your name, location, and fixture of interest and we can send over next steps. You’re also welcome to call us directly at (212) 473-2501. Our Sales team will circle back within 24 hours with all the information you might need to place your order. We look forward to hearing from you!

9. Do you offer installation?

We’re glad to offer installation services by our master electrician in the Tri-State area. Should you be further afield, we can quote the cost for him to come to you for larger installs, and we also have a recommended team in Los Angeles. Simply let your sales contact know that you’d like to learn more.


10. How bright are your lights?

The brightness of our pieces varies depending on the collection, the number of lights, and your glass choice, as well as the space you’re working with. Please reach out to talk to one of us about your specific needs and we’re happy to guide you toward the right fit! If you are after technical details like lumens, we can advise on that front as well, as our lumens per bulb vary from 100-600 depending on the collection.

11. How do I order bulbs?

Bulbs are included with each order unless otherwise noted. If you wish to order replacement bulbs down the line, send us an email with your fixture noted and we can send you a link to order directly through our bulb partners or put together a quote from our Studio, depending on your piece.

12. How do I change a bulb, or remove a globe for cleaning?

We’ve put together some quick videos to help should you need to change a light bulb or de-install and re-install a glass globe. For safety’s sake and to protect the stability of your installed piece, do not spin the fixture during this process, and avoid putting any weight on it. If you remove multiple shades, be sure to mark their placement so that you can reinstall them in their intended positions. We also recommend wearing latex gloves to avoid leaving fingerprints.


If you have any questions, always feel free to call or email us and we can walk you through!

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